Course ISO / IEC 20000 certification exams to prepare for.
ISO / IEC 20000 Exam Prep Boot Camp.
The course format Workshop for organizations or consulting firm to advise the Audit (Audit) readiness assessment. And methodological standards. In order to get the certificate of ISO / IEC 20000 by this course. You can get information and knowledge management standards Service under ISO / IEC 20000 in the methods and practices. The goal of this course It's so agencies or departments and consulting firms. Can advise In practice To help prepare for the certification of the ISO standard ISO / IEC 20000 by this course. Comprehensive detailed standards And the application of ISO / IEC20000 accurately. As well as helping your organization. Can prepare To carry out the practice By convention, the property of those who receive this certification are also using case studies. In order to modify the application actually works. End Training You can test the availability of a test for ISO / IEC 20000 is provided.
This course is appropriate for
- Agency executives, providing IT teams and perform services practice. The need to comply with the standards ISO / IEC20000.
- Service Manager Need to know Enough to rate IT department management in order to meet the standards ISO / IEC20000.
- Internal Auditor Administrative services The evaluation service You want to know how to check and processing services. Under standard ISO / IEC20000
- Organizations and agencies, including the consulting firm ISO / ITIL who need advice on how to evaluate. And procedures To get the certificate of ISO / IEC20000.
You will learn something from this course.
- Details / scope of use, practical standards ISO / IEC20000 , using case examples. The place can be used practically. In accordance with the And components of this standard
- A detailed description and Examples Management Service , as well as small enterprises / medium and large to meet the certification standards of ISO / IEC20000.
- A detailed description and method of implementation in practice in order to obtain certification standards ISO / IEC20000.
- Detailed requirements and procedures for monitoring to assess its readiness for the exam to be certified with ISO / IEC20000.
- Understands and can be put to use in practice. Management for Service under the integrated operation of the Plan Do Check Act.
- How to prepare to be reviewed by ISO / IEC20000.
- equipped with Quizzes and answers To test your knowledge and readiness.
learning document
- Texts standards ISO / IEC20000 English first book.
- Texts standard ISO / IEC2000 language Thailand and case studies / tests, including the test solution. Written and prepared by Dr . William Prince cloud fabricated products first book.
- DVD 1 disc with a program that has been certified ISO2000 / BS 15000.
course content
1. Overview of ISO / IEC 20000.
- Principles of a service management system
- ISO / IEC 20000 relationships with ITIL and other standards and approaches.
2. Overall Management Requirements
- Objectives of the management system
- Responsibilities of management
- Document requirements
- Staff competence, awareness and training
- Planning and implementing new or changed services.
- Service Delivery processes
- Relationship processes
- Resolution processes
- Control and Release processes
- Control Processes - Configuration management
- Control Processes - Change management
3. Adopting the plan, Do, Check, Act cycle to improve service.
- Planning, Implementing and Improving IT service management to meet the ISO / IEC 20000 standard.
- Applicability, scoping requirement and Scope Statements.
- Plan-do-check-act methodology and its application to service management.
4. Review, assessment and audit of ISO / IEC 20000 activities.
- Types of reviews, assessments and audits required by the standard.
- Techniques and approaches that can be used for them.
- What is involved with an external audit.